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[Active Pooling] Subject Matter Expert (SME)- Sales Account
Concentrix
Full-time
Quezon City, National Capital Region
other-general
Posted:
June 05, 2026
Location:
Quezon City, National Capital Region, Philippines
Job Description
The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
Essential Functions/Core Responsibilities
- Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
- Assists in driving metrics of the team
- Monitor closure of service levels regularly.
- Ensure prompt escalations to Team Captain.
- Supervise team in the absence of the Team Captain.
- Monitor performance and quality scores of team.
- Take production calls as well as escalated calls.
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Submit your application for the [Active Pooling] Subject Matter Expert (SME)- Sales Account position at Concentrix.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Quezon City, Philippines
Posted:
June 05, 2026
Deadline:
July 15, 2026