【Chinese Speaker】Customer Success Specialist – Global SaaS & Payment Solutions

Chinese, English, and Japanese language skills can be fully utilized in this Customer Success position supporting a global payment SaaS company. Through onboarding and implementation support for foreign currency payment solutions used by Chinese companies, you will contribute directly to clients business growth. This role provides an excellent opportunity to leverage your sales or customer-facing experience while developing expertise in the IT and SaaS industries. Working in a multicultural and international environment, you will have the opportunity to further enhance both your language proficiency and business skills. Job Description Support the implementation and onboarding of global payment SaaS solutions Provide onboarding support for Chinese corporate clients Assist new users with initial product setup and adoption Propose service utilization strategies and provide operational support Identify customer challenges and recommend improvement solutions Improve operational workflows a...