[Conrad Tokyo] Quality Manager (AHOD)

As Quality Manager, you will play a pivotal role in shaping exceptional guest experiences and driving the hotel’s reputation for excellence. This position is not just about maintaining standards, it’s about leading innovation in service quality and collaborating with senior leadership to achieve world-class recognition.This role integrates data-driven insights, Lean Six Sigma methodologies to elevate the guest journey, ensure compliance with Hilton brand and Forbes standards. This role also collaborates with hotels departments to support improvement projects and ensure the projects are executed timely.

**Key responsibilities:**

+ Provide inspirational leadership and guidance to the team with a clear vision to deliver Make It Right customer promise, Hilton values, Conrad brand and create great experiences for guests and team members.
+ Work closely with the General Manager and Hotel Manager to shape decisions that improve service quality and guest satisfaction.
+...