1 X Service Planner

To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.
Key Work Outputs & Accountabilities
Zoning, routing and planning of contract and job work
Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
Liaise with customers to book initial and subsequent treatments and installations
Ensure that all work is completed every month and manage catch up of visits
Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
Maintain data in the system ensuring that it is accurate and up to date
Check technicians daily worksheets and manually enter any visits not entered via the PDA
Monitor productivity daily
Mo...