100 non-voice account

About the role

Join AUXILIA INC' as a 100% Non-Voice Account Representative. This full-time position is based in Maybunga, Pasig City Metro Manila, offering the opportunity to provide excellent customer service through non-voice communication channels. As part of our customer service team, you will play a crucial role in delivering a seamless and satisfying experience for our clients.

What you'll be doing

1. Responding to customer inquiries and requests through various non-voice channels such as email, chat, and social media
2. Resolving customer issues and complaints in a timely and effective manner
3. Maintaining accurate records and documentation of customer interactions
4. Identifying opportunities to enhance customer satisfaction and support business objectives
5. Collaborating with cross-functional teams to ensure consistent and high-quality customer service
6. Continuously learning and adapting to new processes and techno...