100 Non-Voice | Chat-Based (20K SOB | Online Hiring)

About the role

Are you a skilled communicator with a passion for delivering exceptional customer service? CloudConsole IT Services' is seeking a full-time Customer Service Representative to join our dynamic team in Pasig City, Metro Manila. In this role, you will be responsible for providing high-quality, chat-based support to our valued customers.

What you'll be doing

• Respond promptly and professionally to customer inquiries and concerns through live chat
• Troubleshoot and resolve customer issues efficiently, ensuring a positive experience
• Provide accurate information and guidance to customers on our products and services
• Identify opportunities to upsell and cross-sell additional offerings to customers
• Collaborate with internal teams to escalate and resolve complex customer requests
• Maintain detailed records of all customer interactions and follow-up actions
• Contribute to the continuous improvement of ...