100% Non-Voice CSR and WFH | Start ASAP

This is a full-time customer service role at iOPEX Technologies Philippines Inc., based in Bonifacio Global City, Taguig City, Metro Manila. In this non-voice position, you will be handling customer inquiries and issues through email and chat channels.

What You'll Be Doing

• Respond to customer inquiries and provide support via email and chat
• Investigate and resolve customer issues in a timely and efficient manner
• Document all customer interactions and maintain detailed records
• Identify opportunities to improve customer experience and communicate feedback to the team
• Collaborate with cross-functional teams to ensure effective case resolution
• Adhere to all company policies, procedures and quality standards

What We're Looking For

• No experience required!
• Strong written communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effect...