100 WFH Client Success Specialist

100% Remote Client Success Specialist

Role Summary

The Client Success Specialist is a crucial behind-the-scenes role that ensures the smooth and successful execution of customer pilots. This individual will work closely with Technical Account Managers and Solutions Consultants to provide operational and administrative support, facilitating seamless coordination and communication between internal teams and clients.

Pay: 52, ,000, Weekend Off, WFH

Key Responsibilities:

• Pre-Kickoff Preparation: Execute the pre-kickoff checklist to ensure all prerequisite tasks are completed.
• Platform Entitlement and Onboarding Verification: Ensure client users and entitlements are accurately configured for their respective platforms.
• Meeting Coordination: Schedule and confirm all necessary meetings with internal and external stakeholders.
• CRM Management: Create and update tasks, stages, and fields within the CRM to accurately reflect pi...