100024620 Manager (Customer Experience)

Job Description

Job Purpose
Develop and implement CRM policies and plans to align with business goals by enhancing customer engagement, loyalty, and satisfaction. Additionally, it involves overseeing key stakeholder relationships to influence and achieve business goals. All this, ensuring compliance while driving growth through continuous improvement.

Main Accountabilities

1. CRM Strategic Planning
Develop and implement CRM plan that integrates customer journey management, database segmentation and to drive customer engagement and enhance loyalty that align with business goals.

2. Key Stakeholder Management
Oversee and manage communications and relationships with key internal and external stakeholders, ensuring alignment of business goals.

3. Customer Analytics
Develop customer database framework and collate feedback across touchpoints to derive actionable insights, track performance...