1476 - IT Support Technician – Tier 2 (Advanced Administration & Escalation)

Softgic S.

Full-time Colombia, Colombia Other-General

Posted:

February 25, 2026

Location:

Colombia, Colombia, Colombia

Job Description

                    At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that's our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a IT Support Technician – Tier 2 (Advanced Administration & Escalation). 

Responsibilities:

Administer Exchange Online, Active Directory, SharePoint, and related permissions.

Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.

Configure and maintain RingCentral call queues, groups, licensing, and site business hours.
Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and coordination of static IPs with Network Services.
Manage and support ShareFile, assisting users with access, data transfers, and permission management.
Administer and support , including user permissi...

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Job Overview

Job Type: Full-time

Location: Colombia, Colombia

Posted: February 25, 2026

Deadline: April 06, 2026