1477- IT Support Technician - Tier 1 (Frontline Operations)

1477- IT Support Technician – Tier 1 (Frontline Operations)

Colombia > Bogota, Colombia | Posted on 01/08/2026

At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a IT Support Technician – Tier 1 (Frontline Operations).

Responsibilities

• Handle password resets, MFA enrollments, and identity verification using Caller Verify.
• Manage Active Directory attributes, group memberships, and folder permissions.
• Assist with RingCentral user setup and basic call handling configurations.
• Support and troubleshoot Cloudflare VPN connectivity to ensure secure access to company resources.
• Transfer and configure user data on new devices using Cloudflare and OneDrive.
• Troubleshoot Windows 11 endpoint issues, i...