1day Progress (Email and Chat Support)100 non Voice CSR

About the role

We are seeking a talented Customer Service Representative to join our dynamic team at CPI Management Services. As a 1day Progress (*Email and Chat Support*)100% non Voice CSR, you will be responsible for providing exceptional customer service through email and chat channels, ensuring the satisfaction and loyalty of our valued clients.

What you'll be doing

1. Responding promptly and professionally to customer inquiries and concerns via email and chat
2. Providing accurate and effective solutions to customer problems
3. Maintaining a positive and friendly demeanor while delivering exceptional customer experiences
4. Documenting customer interactions and following up on unresolved issues
5. Collaborating with cross-functional teams to address complex customer needs
6. Contributing to the continuous improvement of our customer service processes and procedures

What we're looking for

1. Strong wri...