1st line Service Desk Analyst

Working in the IT Service Desk Team to support our network of colleagues. When An employee reaches out for IT support, as the name suggests, they come to first line. 1st line service desk engineers can handle most everyday requests and IT issues and will aim to resolve these at first point of contact. A 1st line Engineer should be an enthusiastic, self-motivated team player with a passion for customer focus.

What we want you to do

•  Providing friendly, professional 1st line technical support within the IT Service Desk from multiple sources, including emails, phone calls and tickets
• Working closely with our 2nd line to ensure the issue is resolved or assigned to the correct level
• Supporting a windows 11 desktop environment, supporting future upgrades
• Working as part of a team to help deliver small- to medium-sized IT projects
• Log all calls on the call logging system
• Working on own initiative to diagnos...