1st Tier Support- LATAM

HyperGuest is looking for a 1st tier support to join our team in LATAM

As a 1st Tier Support at HyperGuest, you will play a pivotal role in maintaining our high standards of customer satisfaction. Your primary responsibilities will include:

You will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers.

Responsibilities:

• Provide information and advice to users on our connection and distribution types
• Proactively connect with clients to troubleshoot technical issues
• Investigating problems and guiding customers through troubleshooting processes
• Respond to incoming requests for assistance via email (proactive outbound calls might be needed).
• Ensure excellent service and a high level of customer satisfaction
• Maintain client relationships through product support
• Report customer feedback/issues to relevant departments & follo...