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2026 Delivery Operations GVPCW
Concentrix
Full time
Quezon City, Metro Manila
Information and Record Clerks
Posted:
June 06, 2026
Location:
Quezon City, Metro Manila, Philippines
Job Description
Description
The Team Leader is responsible for Managing People through the day-to-day supervision of a group of call center associates and exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies. This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
Essential Functions/Core Responsibilities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to a...
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Job Type:
Full time
Location:
Quezon City, Philippines
Posted:
June 06, 2026
Deadline:
July 16, 2026