2026 Training and Quality GVPAD – Training Supervisor

Develop a department of well-trained, competent professionals who continuously improve the
organization and themselves
Conduct Train-the-Trainer sessions
Conduct quarterly one-on-ones with Trainers
Coordinate with the Quality Supervisor and Operations on consistency issues
Create and maintain consultant training schedule
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
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