24-Hour National Helpline Support Workers, Out of Hours

Dublin Rape Crisis Centre
Part-time Dublin, County Dublin Counselors, Social Workers, and Other Community and Social Service Specialists
Posted:
March 02, 2026
Location:
Dublin, County Dublin, Ireland

Job Description

24-Hour National Helpline Support Workers, Out of Hours

Purpose of the Role

The Out of Hours Helpline Support Worker provides immediate confidential telephone support to individuals affected by sexual violence

Key Responsibilities

  • Respond to telephone calls, webchats, and text messages received through the National 24-Hour Helpline.
  • Provide support to victims/survivors, family members, friends, and other concerned parties.
  • Offer accurate information on medical care, reporting options, and available supports.
  • Support callers experiencing acute distress, including crisis or suicidal ideation, in line with DRCC protocols.
  • Respond to enquiries from professionals (e.g. GPs, healthcare staff, social workers, educators, etc)
  • Maintain accurate records, statistics, and case notes on the CRM system during shifts in line with DRCC policies and procedures.
  • Identify trends and esc...
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    Job Overview

    Job Type: Part-time
    Location: Dublin, Ireland
    Posted: March 02, 2026
    Deadline: April 11, 2026