24-Hour National Helpline Support Workers, Out of Hours

Dublin Rape Crisis Centre

Part-time Dublin, County Dublin Counselors, Social Workers, and Other Community and Social Service Specialists

Posted:

March 02, 2026

Location:

Dublin, County Dublin, Ireland

Job Description

24-Hour National Helpline Support Workers, Out of Hours
Purpose of the Role
The Out of Hours Helpline Support Worker provides immediate confidential telephone support to individuals affected by sexual violence
Key Responsibilities
Respond to telephone calls, webchats, and text messages received through the National 24-Hour Helpline.
Provide support to victims/survivors, family members, friends, and other concerned parties.
Offer accurate information on medical care, reporting options, and available supports.
Support callers experiencing acute distress, including crisis or suicidal ideation, in line with DRCC protocols.
Respond to enquiries from professionals (e.g. GPs, healthcare staff, social workers, educators, etc)
Maintain accurate records, statistics, and case notes on the CRM system during shifts in line with DRCC policies and procedures.
Identify trends and esc...
                

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Job Overview

Job Type: Part-time

Location: Dublin, Ireland

Posted: March 02, 2026

Deadline: April 11, 2026