24/7 AI Operations Technical Support Analyst

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About the position

The 24/7 AI Operations Technical Support Analyst is responsible for real-time monitoring of a centralized enterprise observability platform that aggregates alerts from multiple monitoring systems via APIs (Application Programming Interfaces) and leverages agentic AI to assist with event correlation and triage. This role serves as the first line of operational awareness, ensuring rapid detection, triage, and notification of incidents across data center and cloud environments.

The Analyst plays a critical role in maintaining system uptime and minimizing business impac...