24/7 IT Support & Incident Mgmt — Connected Room

NTT DATA North America is seeking an IT Support/Incident Management specialist to join our team in Guadalajara, Jalisco. This role involves providing Level 1 and 2 support for Hilton Worldwide's Digital Key System and participating in an on-call rotation to ensure customer satisfaction.

The ideal candidate should be technically savvy, have strong communication skills, and be capable of managing incidents effectively in real-time while maintaining SLAs.