24/7 Multichannel Customer Support Specialist (Spanish/English)

Cognizant is seeking a Customer Support Agent in Mexico, Jalisco, to provide high-quality customer support across voice, chat, and email channels. The role requires strong communication skills in Mexican Spanish and English, along with adherence to service delivery standards in a dynamic environment. Candidates should be customer-focused, adept in problem-solving, and possess knowledge of CRM tools. Responsibilities include handling customer queries and maintaining documentation in ticketing systems.
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