24/7 Network Operations Engineer

Responsibilities

• Responsible for 1st Level Operations activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
• Responsible for network monitoring and first level troubleshooting of technical incidents
• Responsible for creating Trouble Tickets, escalating to 2nd Level Operations and following up until the technical incidents are resolved
• Responsible for communicating and notifying the relevant stakeholders regarding network status and the technical incidents