24/7 NOC Operations Lead: Incident & Service Excellence

A technology service organization in Metro Manila seeks an experienced Operations Manager to lead 24x7 Operations teams. This role requires over 5 years of experience in Security or Network Operations management with a focus on operational excellence and client satisfaction. Candidates should have a relevant Bachelor's degree and certifications in IT Service Management. Responsibilities include managing incident resolution, ensuring service continuity, and developing team capabilities. A collaborative approach to improving workflows is essential.
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