24/7 POS Tech Support Specialist (Tier 2)

Link-Worldwide in Monterrey is seeking a POS Support Center Tier 2 Specialist to provide helpdesk support for the Passport Point of Sale system. You will respond to an estimated 1,500 inbound calls daily, utilizing training to quickly diagnose issues and restore customer operations.

Qualifications include a technical degree, customer service skills, and experience in call centers. Flexibility in schedule is required for a 24x7 help desk environment.