24/7 Service Delivery Manager — ITIL & MSP Operations

A leading technology solutions firm in Singapore is looking for a Service Delivery Manager to oversee operational activities for Managed Services customers. This position requires strong problem-solving skills, fluency in Japanese, and significant experience in incident management. The ideal candidate will collaborate closely with teams, ensure service quality, and drive customer satisfaction. This role includes on-call responsibilities and the opportunity to work in a dynamic and inclusive environment.
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