24/7 Service Desk Analyst — Tech Operations (KL)

Doherty IT Solutions

Full-time Kuala Lumpur, Kuala Lumpur IT & Technology

Posted:

February 24, 2026

Location:

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

                    A leading IT services provider in Kuala Lumpur seeks a Service Desk Analyst for its 24/7 Technical Operations Team. Responsibilities include handling customer support calls, managing tickets, and collaborating with other teams to ensure service delivery. Ideal candidates should excel in customer service, be familiar with Microsoft technologies, and possess strong communication skills in English. The role operates on a hybrid model, requiring shift work to cover operational hours.
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Job Overview

Job Type: Full-time

Location: Kuala Lumpur, Malaysia

Posted: February 24, 2026

Deadline: April 05, 2026