27700-Sr. Support Analyst / Lead L5 (9.1-12 years)-BLR

Position Description:

Responsibilities
Direct Responsibilities
. Design the products (including UX design), taking local specificities into account
. Prepare product specifications
. Validate that the developed product is aligned with requirements
. Coordinate with CIB Cloud Market Place and Robotics teams to agree on placement in marketplace CIB Cloud platform
. Follow-up on product lifecycle, liaise with Product & Portfolio Management to maintain service catalogue
. Serve as SPOC on product throughout its life in production
. Prepare all documentation needed on product
. Review customer feedback and perform regular product reviews
. Manage all potential product evolutions and communication
. Manage product performance based on data analytics (Aramchek)
. Guaranty the functioning and the quality of the product

Contributing Responsibilities
. Participate in API design & management (REST,...