2nd Level ITSM Support Engineer

Your mission

• Support our customers in the ESM environment Network management
• Act as first contact for technical support, resolving incidents efficiently
• Troubleshoot issues in your solution area, escalating complex cases
• Communicate effectively with customers and partners on issue status and resolution
• Document solutions and contribute to the knowledge base
• Work closely with Cloud, Services, Engineering and other internal teams
• Support process improvements
• Coordinate or escalate major incidents when needed

Your profile

MUST HAVES

• Degree in IT, Computer Science, or related field
• Previous experience from working in the technical support
• Very good knowledge of