30 Headcount Service Desk

COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.

Position: Service Desk Analyst

Company Industry: BPO Company

Work Location: Quezon Ave Quezon City

Work Schedule: Shifting Schedule

Salary: Php 30,000 (Package)

Work Set-Up: Full Onsite



JOB REQUIREMENTS:

Open to Bachelor’s Degree, High School Graduates, and Undergraduates.

At least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software)

Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory

Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent

Ability to work in Shifting Schedule.

Willing to work ONSITE.



JOB RESPONSIBILITIES:

Provide L1 technical support for IT-related queries via phone, email, and chat.

Troubleshoot hardware, software, and network issues for end-users

Log, track, and esca...