3P Manager (Italian speaker), Amazon Pickup and Returns Points (PARP)

Description

We are seeking a 3P Manager to oversee third-party carrier partnerships and optimize our pickup and returns network across Italy, and other marketplaces. This role is critical to delivering exceptional customer experience by continuously improving processes, streamlining the end-to-end customer journey, and driving operational excellence across our partner ecosystem. You will be responsible for managing commercial carrier relationships, identifying opportunities to enhance service quality, and implementing data-driven solutions that reduce friction points throughout the pickup and returns experience. The ideal candidate will combine strong analytical capabilities with customer-centric thinking to transform how customers interact with our network, ensuring every touchpoint is optimized for convenience, speed, and reliability.



Key job responsibilities



- Manage commercial carrier relationships and network performance across Italy, s...