3rd line technical support engineer (cpt hybrid)

3rd Line Technical Support Engineer (CPT Hybrid) - IT - Support
Cape Town - Western Cape - South Africa ENVIRONMENT

Our client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7‑8 years experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just technical support, but also project work, maintenance, upgrades, and other aspects of the business.

DUTIES Provide 1st to 3rd Line Support via email, phone, and remote support to their clients based in the UK, SA, Europe, Asia, and the US. Visit customer sites / offices to troubleshoot, configure and implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolution. Troubleshoot,...