3rd Line Technician / Solutions Architect

3rd Line Technician / Solutions Architect

Location: Bromsgrove office x2 days | Head Office x2 days | Remote Working option x1 day

Tela is a fast-growing, staff-focused company. We are constantly evolving and are incredibly excited about the constant changes in technology. The way we bring these changes to market means with need a great team around us.

This role is for a senior IT professional who resolves complex technical issues, supports IT projects, manages systems, ensures security, and plans for future needs, all while mentoring junior team members and communicating effectively with customers.

The successful candidate will contribute to the team by delivering the high level of technical customer support service, delivering on Tela’s values of providing exceptional customer care.

Key Objectives

This job role involves providing advanced technical support and troubleshooting, acting as the final escalation point for c...