43157574708 - Customer Experience & Fulfillment Coordinator 2

Job Title : Customer Experience & Fulfillment Coordinator

Location : Remote

Working Hours: M-F, 8:30 AM – 5:30 PM EST (Canada/US time)

Job Type: Full-time

Company Overview

The company is a premium Canadian tea brand celebrated for blending tradition, craftsmanship, and artistry into every cup. Their hand-blended teas and botanicals are featured in top hotels, fine retailers, and dining establishments worldwide, offering customers a refined and timeless tea experience.

Job Overview

The Customer Experience & Fulfillment Coordinator plays a key role in ensuring the company's customers receive seamless service that reflects the refinement of our brand. This role is responsible for managing day-to-day client interactions, processing orders through Shopify and 3PL partners, and coordinating fulfillment to guarantee smooth and timely deliveries.

You’ll proactively update customers o...