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4PL Customer Service Manager

Maersk
Full-time Bangkok, Bangkok Other-General
Posted:
March 01, 2026
Location:
Bangkok, Bangkok, Thailand

Job Description

As a 4PL Customer Service Manager, you will be the first point of contact for CS Agent to escalate for operations issues, customer complaint, a customer relationship builder and handles performance management.

Key responsibilities:

  • Leading and managing the CS teams to focus on the key Customer Service Drivers:

  • Easy to Do Business with

  • Timely Delivery of Documents;

  • Pro-Active Notification;

  • Exception Management;

  • Efficient claim handling

  • Ensure service delivery alignment with agreed client SLA’s.

  • Ensure that the CS teams adhere to service standards for:

  • Coordinating relevant stakeholders to perform end-to-end shipment process.

  • Resolving issues/query from relevant stakeholders.

  • Responding to customer enquiries.

  • Monitor data integrity of systems.

  • Responsible for cross sell/up sell, customer rete...

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    Job Overview

    Job Type: Full-time
    Location: Bangkok, Thailand
    Posted: March 01, 2026
    Deadline: April 10, 2026