4th Level Customer Support Engineer

Join Nokia as a 4th level Customer Support Engineer in Sunnyvale, CA, focusing on IP network issues and leveraging your expertise in customer support. Collaborate with a global team to resolve complex technical problems.
You will play a critical role as part of the R&D support team that interacts with locations in Antwerp, California, Ottawa, Bangalore, and the UK. This position requires a strong background in telecommunications, problem-solving capabilities, and fluency in English. You will debug customer issues escalated from 2nd and 3rd level support and enhance product installations on-site.
Key Responsibilities:
• Debug complex customer issues from support tiers
• Liaise with R&D and 3rd level teams for support
• Document problem statuses and resolutions
• Prepare technical reports and release notes
• Update customer problem tracking databases
Requirements:
• Degree in Telecommunications, Engineering, or experience
• Expertise in IP routing protocols ...