#53952 Virtual Service Advisor (Collision)

Job Type: Full-Time
Location: 100% Remote

VIRTUAL SERVICE ADVISOR (COLLISION)

Role Summary:

We're looking for a responsible individual to manage the end-to-end collision repair process, ensuring seamless coordination between customers, insurance providers, and repair teams.

This role plays a critical part in delivering a smooth customer experience while maintaining efficiency in repair timelines, approvals, and documentation.

Key Responsibilities:

• Receive and intake insurance claims, ensuring all required information and documentation are complete and accurate
• Schedule vehicle inspections and coordinate with estimators and repair teams
• Prepare detailed repair estimates and submit supplements as needed based on additional findings
• Liaise directly with insurance adjusters to secure timely approvals and resolve any discrepanc...