90 non-voice account

About the role

This is a full-time, on-site customer service role based in Quezon City, Metro Manila. As a 90% non-voice account, the primary focus of this position will be to provide excellent written customer support through various digital channels such as email, chat, and messaging platforms. The successful candidate will play a crucial role in enhancing the customer experience and resolving enquiries for Radenta Technologies, Inc.

What you'll be doing

1. Respond to customer inquiries and complaints received through digital channels in a timely and effective manner
2. Troubleshoot customer issues and provide solutions or escalate complex cases as needed
3. Maintain detailed records of customer interactions and document case resolutions
4. Proactively identify opportunities to improve customer satisfaction and processes
5. Collaborate with cross-functional teams to enhance the overall customer experience
6. Adhere to company ...