911 Diversion Specialist Wed - Sat 11pm - 7am (30)

Initial training for this position is expected to take 3 to 4 months. Training will occur Monday-Friday 11am-7pm on-site at Contact's main office and the Onondaga County E-911 center. Differentials: weekdays 11pm-7am +$2/hour; all weekend hours +$5/hour

The Diversion Specialist plays a pivotal role in Onondaga County's Person in Crisis (PIC) Navigation Program. This position provides immediate mental health support and crisis intervention to individuals in distress who contact Onondaga County 911. This role is crucial in ensuring that individuals experiencing mental health or substance use crises receive appropriate care and support. This position may be scheduled as either a 911 crisis counselor or a PIC coordinator at the Onondaga County E-911 Center.

Duties and Responsibilities
911 Crisis Counselor
• Respond to 911 calls involving mental health and substance use crises, providing telephonic support with compassion and in accordance with the organizati...