ABL - Service Desk Lead – IT Support & Operations

Posición: IT People Manager / Service Desk.

Industria: Tecnología

Modalidad de trabajo: En sitio, Aguascalientes, México

Position Objective.

Lead, develop, and manage the Technical Support team, ensuring the proper operation of the Service Desk, compliance with SLA/OLA/KPI´s agreements, continuous process improvement, and a positive end‑user experience aligned with business objectives

Tus funciones

• Lead, motivate, and develop the Technical Support Analysts team (Level 1).
• Monitor performance through continuous feedback, coaching, and individual development plans.
• Coordinate onboarding processes, technical training, and soft‑skills development.
• Foster a collaborative, inclusive, and results‑oriented work environment.
• Manage workloads, roles, schedules, and operational coverage.