Account Advisor I - Call Center

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

This role is a **high‑volume call center position** . As an Account Advisor, you will spend most of your workday on the phone assisting members and providers with health plan–related questions.

**What you will do day to day:**

+ Take **approximately 40–50 inbound calls per day**
+ Serve as the **first point of contact** for the organization
+ Answer questions related to benefits, eligibility, claims, and general account issues
+ Use multiple systems at one time while speaking with callers
+ Follow established policies and scripts to provide accurate information
+ Handle challenging or emotional calls professionally and calmly
+ Document e...