Account Care Coordinator

Accurate Background

Full-time Mumbai, Maharashtra Information and Record Clerks

Posted:

June 06, 2026

Location:

Mumbai, Maharashtra, India

Job Description

Roles & Responsibilities:
Ensure high customer satisfaction by working with internal teams to provide seamless customer experience
Educate clients on best practices for their program and business needs, becoming a trusted advisor
Maintain a consistent level of technical readiness and industry expertise 
Understand and provide accurate information via phone and email about client portals, products, services, and account information
Conducts initial triaging and handles escalations of client concerns; manages the escalation through to completion
Identifies root causes of turnaround time concerns 
Reviews account setups and implement process improvements
Ensures accurate submission of implementation tasks
Train and onboard new client users as needed
Conveys compliance and technical solutions in a language that clients will understand
Provide updated pricing for new packages or a la cart...
                

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Job Overview

Job Type: Full-time

Location: Mumbai, India

Posted: June 06, 2026

Deadline: July 16, 2026