Account Coordinator (Colombia)

Position

Account Coordinator.

Monthly Salary

Based on Experience.

Contract Type

Direct Hire. Indefinite Term Contract.

Location

Medellín, Colombia. Fully Presential.

Schedule

Monday to Friday, 8:00am to 5:00pm.

Description

The objective of the Account Coordinator is to provide first level telephone service and comprehensive support related to the different lines of business and products offered. This role serves as a liaison between internal teams and agents to ensure the timely and successful delivery of the service, providing administrative support to improve the experience. The account coordinator will collaborate closely with the team of Account Managers, Sales and Operations to achieve a high percentage of resolution of general business queries to the first contact.

Responsibilities

• Answer telephone calls in accordance with the guidelines.
• Attend mailboxes a...