ACCOUNT COORDINATOR

Job Title
Account Coordinator
Job Description
The Account Coordinator delivers fast, friendly, and knowledgeable support to customers while managing multiple complex orders from initial quote through production and shipment. This role combines customer service, light sales, and detailed order management, requiring strong organization, clear communication, and a calm, solution-focused approach in a fast-paced environment.
Responsibilities

+ Communicate with customers by phone and email, providing fast, friendly, and knowledgeable support throughout the order lifecycle.

+ Manage multiple complex orders simultaneously at different stages, from initial quote to production to shipment, ensuring every detail remains organized and accurate.

+ Process both stock and custom orders with a high level of accuracy, precision, and attention to detail.

+ Balance a high volume of emails with incoming calls while maintaining responsiveness, professionalis...