Account Management

Overview

SUMMARY

The Property Account Manager II (Property Service Rep II) is an experienced PAM capable of providing outstanding first and second level support to property level clients on utility billing. PAM II can also provide knowledge, training and assistance to PAM I team in primary responsibilities. PAM II can perform all responsibilities of a PAM I.

Responsibilities

PRIMARY RESPONSIBILITIES

• Provide successful property level support; and can mentor PAM I with escalations and support questions
• Support AM on assigned accounts; investigate concerns such as recovery and meter health
• Provide training, tools and reporting to property staff; ensure success
• Have working knowledge of company offerings and RealPage products
• Provide follow up/support to all departments on property level issues
• Responsible for obtaining utility bills and resident data for assigned prope...