Account Management Specialist

About the Role

Grade Level: 09 (for internal use)

Responsibilities

• Serve as the primary client‑facing partner for post‑renewal contracting, procurement, and billing engagement, delivering a seamless commercial experience.
• Proactively manage commercial and procurement workflows to ensure invoice accuracy, timely payments, and overall account health, thereby reducing billing friction and preventing collections escalations.
• Partner closely with clients and internal stakeholders to address billing‑related challenges, facilitate alignment across procurement and finance contacts, and proactively resolve issues impacting revenue realization.
• Act as a trusted advisor to both clients and Account Managers, ensuring a high‑touch experience that supports long‑term partnership growth and retention.
• Contribute to faster client payment cycles, reduced aging receivables, and a significant improvement in the overall client billing ...