Account manager - air and sea

Purpose:

Lead operations (SEA & AIR) in delivering on the customer expectations whilst continuously looking for opportunities to optimize the company’s operations and the customers operations. Collaborate with customer logistics and production teams to know the client business thoroughly and ensure that the company services remain profitable.

Duties and responsibilities: Assist with any queries customers may have and work with operations in updating and resolving as required. Compile RFQ’s & sign off estimates when required. Monitor the communication and distribution of status reports. Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or hand carries. Provide advice and guidance to the company’s staff in dispensing their services to customers. Monitor status reports for any issues and convey concerns to customer logistics. Lead weekly meetings with operations to improve customer se...