Account Manager

The duties will include, but are not limited to:

• General Client Relationship Management, including acting as a brand ambassador and responding quickly to client requests, queries, or complaints.
• General Client Service, including supporting clients with a sound knowledge of the products, services, processes, policies, and procedure offered, and supporting clients with technical information to understand tests and test results.
• Portfolio Management, including client knowledge and engagement; contributing to the development of focused sales and marketing campaigns and programs; identifying and sourcing new clients, identifying prospects, developing a new business pipeline, and managing prospects through the pipeline; and onboarding new clients.
• Sales administration, including maintaining client and quote data and generating reports, as well as any ad hoc tasks requested by management.