Account manager - contract logistics

Acerca de la empresa CJ Logistics, a logistics services company encompassing import and export management, domestic transport, warehouse operations, and last-mile delivery to optimize efficiency and meet our clients' logistics needs, is looking for: Account Manager – Contract Logistics Location: Industrial Park Queretaro Overview The Account Manager serves as the primary contact for key customers in Contract Logistics operations. Responsible for maintaining and developing long-term relationships, ensuring service quality, managing operational performance, and identifying growth opportunities within existing accounts. Key Responsibilities Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction. Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments. Analyze performance metrics, prepare reports, and lead regular business reviews with clients. Handle issue resolution and escalation management ...