Account Manager Department Head

RESPONSIBILITIES AND DUTIES

General:

• Oversee Lead SAMs: Provide direct leadership to SAMs, ensuring they are effectively managing the SAMs and AMs and are aligned with the department's and company's goals.
• Strategic Alignment: Ensure SAMs and AMs align with the overall vision, goals, and core values of the company.
• Audit SAM Performance: Conduct regular 1:1s and audits with Lead SAMs, focusing on coaching, feedback, and continuous improvement in their leadership and management of SAMs.

SAM Oversight

• Coaching and Development: Provide regular coaching sessions for SAMs, evaluating their performance in managing AMs, and client and VA relationships. Identify gaps and offer training to strengthen their skills.
• QUALIFICATION AND SKILLS:
• Ability to form positive relationships within the department and other stakeholders.
• Understand performance metrics and can do evaluation and feedback for the SAMs an...