Account Manager – Expand

Vozy is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI.

Vozy is on a mission to transform the way companies interact with customers.

Role Overview

• As an Account Manager – Expand, you are responsible for growing and retaining existing enterprise customers after they have been acquired.
• Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value.

What You'll Do

• Own a portfolio of existing enterprise accounts.
• Drive expansion and renewal revenue.
• Lead QBRs and value realization sessions.
• Identify growth opportunities aligned with customer goals.
• Manage renewals, pricing adjustments, and contract expansions.
• Partner closely with internal teams.
• Monitor account health and mitigate churn risk.