Account Manager (f/m/d)

As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.

Tasks

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion


• Build trusted relationships with key stakeholders (executive sponsors and operational users)


• Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption


• Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)


• Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans


• Monitor customer health (usage, engagement, support trends) and proactively mitigate risks


• Communicate customer needs and pr...